Returns, Refunds and Exchanges Policy
How To Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer’s defect. Returns must be made within 15 days of receipt of your purchase.
- Please email info@AndersonPlywood.com or call (855) 9663 to request a Return Authorization Number (RMA#)
- Send your returned item to:
Anderson Plywood Sales
Returns Department RMA #_______
4020 Sepulveda Blvd
Culver City, CA. 90230
- Include in your package a signed letter stating the reason for your return as well as the original receipt.
Certain items cannot be returned if they are opened which include Paints, Stains, Dyes and Top Coats. Also non-returnable are any item where the packaging has been broken except if the item is defective. Merchandise that has been used or altered will not be accepted for return or exchange. All Special Order Items are not returnable.
All returned items are subject to a 20% restocking fee which will be deducted from your refund. We also do not refund the original shipping and handling nor the cost of return shipping. No Restocking Fee or shipping cost will be charged on any item that is returned because of a manufacturing defect.
Euro Color Ply Policies:
Phenolic plywood is an industrial grade product and may have color/surface imperfections, therefore this item is non returnable.
FESTOOL'S 30-DAY MONEY BACK GUARANTEE
We are so confident that you will thoroughly enjoy our tools, that we offer a 30 day money back guarantee. If you are not completely satisfied, your full purchase price will be refunded, excluding all freight charges. Unused and new accessories and consumables can also be returned within 30 days in original and new packaging. Used accessories and consumables are not returnable.
Festool reserves the right to make changes or improvements on its products without incurring an additional obligation to make corresponding changes or improvements to products previously manufactured or sold. Festool reserves the right to discontinue products at any time without notice. All illustrations and photographs displayed in this catalog are the property of Festool and shall not be duplicated or reproduced without the express written consent
FESTOOL'S THREE YEAR WARRANTY
Festool offers a 3 year limited warranty, one of the longest in the industry. This warranty is valid on the pre condition that the tool is used and operated in compliance with the Festool operating instructions. Festool warrants that the specified tool will be free from defects in materials and workmanship for a term of 3 years from the date of purchase.
TERMS & CONDITIONS
You are entitled to a free extended limited warranty (1 year + 2 years = 3 Years) for your Festool power tool. Festool is responsible for all shipping costs during the first year of the warranty. During the second and third year of the warranty the customer is responsible for shipping the tool to Festool. Festool will pay for return shipping to the customer using UPS Ground Service. All warranty service is valid 3 years from the date of purchase on your receipt or invoice.
Excluded from the coverage under this warranty are: normal wear and tear, damages caused by misuse, abuse, or neglect; damage caused by anything other than defects in material and workmanship. This warranty does not apply to accessory items such as circular saw blades, drill bits, router bits, jigsaw blades, sanding belts, and grinding wheels. Also excluded are "wearing parts," such as carbon brushes, lamellas of air tools, rubber collars and seals, sanding discs and pads, batteries, and Festool gear (hats and t shirts).
The obligations of Festool in its sole discretion under this warranty shall be limited to repair or replacement or a refund of the purchase price for any Festool portable power tool that is found to have a defect in materials or workmanship during the warranty period. FESTOOL SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES REGARDLESS OF THE THEORY OF LAW ON WHICH THE CLAIM IS BASED . ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY LIMITED TO THE DURATION OF THREE YEARS.
Some states in the U.S. and some Canadian provinces do not allow the limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state in the U.S. and from province to province in Canada.
With the exception of any warranties implied by state or province law as limited above, the foregoing express limited warranty is exclusive and in lieu of all other warranties, guarantees, agreements, and similar obligations of Festool. Festool makes no other warranty, express or implied, for Festool portable power tools. No agent, representative, distributor, dealer, or employee of Festool has the authority to increase or otherwise change the obligations or limitations of this warranty.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Cash On Delivery
Credit Card Charges
Your credit card will be charged when your order is placed. If we are unable to fulfill your order for any reason a refund will be made to your credit card.
Mailing Address For Check/Money Order
Anderson Plywood Sales Online
P.O. Box 3019
Culver City, CA. 90231
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take the steps necessary to protect your personal information. We do not store your Credit Card data.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Note: On Festool product sales, information is shared with Festool for the purposes of registering tool purchases and validating the product warranty.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Anderson Plywood Sales, Inc Sales and Use Tax Policy Statement
We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.
IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.
ANDERSON PLYWOOD SALES, INC COLLECTS SALES TAX in states where we have physical presence (or nexus), including California.
ANDERSON PLYWOOD SALES, INC DOES NOT COLLECT SALES TAX in any state NOT listed above because Anderson Plywood Sales, Inc is not required to collect sales or use tax in these states.
FOR OUR TAX-EXEMPT CUSTOMERS: ANDERSON PLYWOOD SALES, INC DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.